As a South African online shopper it is always best to make your online purchases from a reputable South African online store. Not only will there be no hidden costs such as import duties and shipping charges, but you will also receive your order in a timely manner.
Be careful as most international online stores now have a South African interface which advertises their products in Rands. This may lead people into believing that they are purchasing from a South African online store only to get the bad news when they follow up to find out what the delay in receiving their goods are.
A tip to check if you are purchasing from a South African online store is to call the customer care number and check for peace of mind and for them to answer any questions you may have before making your purchase.
If you are not familiar with the online store you can also do a Google search which bring up results showing customer feedback as well as any news articles relating to the store.
HAIRHQ has been selling professional hair care products online in South Africa since 2013 and our friendly staff is always available to assist our customers with any queries which they may have. We also have a 5 Star customer rating on our Facebook Page.
South African online store typically make use of the local payment interface or gateway. The payment interface allows the buyer to make a secure and safe purchase and are committed to keeping buyers, sellers and all sensitive information secure.
At HAIRHQ we make use of the PayFast Payment Interface which allows payment by Credit Card, EFT, Credit Facility and Masterpass. We also allow our customers to make payment by direct EFT or cash deposit in our bank account. We do not offer cash payment nor do our couriers collect payment on our behalf.
If you need your purchase delivered soonest check with the online store that they do have stock of the item(s) you would like to purchase and that they are able to dispatch your order as soon as possible. You do not want the inconvenience of purchasing an item only to be informed that the item is not in stock and then asking for a refund may take up to a week!
At HAIRHQ we hold stock of all products we list on our store and in the event that an item is out of stock it will show so accordingly.
If an online store is selling home name brands the items should always come with a factory guarantee or warranty and the online store should be authorised to sell such items. You can always check with the Brand if the online store is authorised to sell their products and that the products have been purchased directly from the agents in order for the guarantee to apply. ‘Grey Stock’ does will not come with a factory warranty.
At HAIRHQ we are authorised online sellers of all the brands we list and all products come with their respective factory guarantee or warrantee.
Most South African online stores deliver by courier and offer free delivery on orders over a certain value.
At HAIRHQ we deliver by door to door courier nationwide and offer free delivery on orders overR800.
We also offer a same day collection option from the PARCELNINJA warehouse in Linbro Park, Johannesburg. Collections are available from Monday to Friday excluding Public Holidays and weekends.
Always check the online stores Return Policy before making your purchase in the event that that item purchased needs to be returned. Online stores have different return policies and conditions ranging from 7 days to 30 days.
At HAIRHQ we offer a 14 day Return Policy on your purchase.as long as any item purchased has not been used.
We hope you find this article helpful and wish you happy online shopping from a South African online store.