About us
At Hair Headquarters we are excited to bring you a professional range of the very latest hair and beauty products, all at your very fingertips. We pride ourselves on our magnificent service, professional products and competitive prices.

Our friendly staff is always ready to assist, so please call us or send us an email if you have any questions about the products on our website or service we offer.

Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights
We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy
At Hair Headquarters we know how much you care about your privacy, and the way information about you is used. We are therefore committed to maintaining the highest standards of personal privacy.

We collect personal information from you in a number of ways:
- If you enter your information on our website
- When you make a purchase from our website
- If you become a member of CONNECT

All personal information we obtain will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. No information will be sold to anyone.

We will primarily use your personal information to provide products and services to you and, for example, to:
- Complete other transactions with you on your behalf
- Seek your feedback on our services 
- Administer a competition, promotion, survey for website feature
- Provide you with products or services, e.g. to deliver a prize you may have won in a competition.
- Send you offers, promotional materials, and news we think could interest you

We may send you offers/promotional materials or news to you via SMS, email or mail. We only send you this if you have opted-in to receive our SMS, email or mail messages and you will always be given the opportunity to opt out at the end of each communication.

We may need to pass your personal details such as your name and address to companies who perform part of our customer service delivery. This may include courier companies and third party contractors who provide customer data cleansing services. In these circumstances, we will ensure that these parties undertake to protect your privacy, to the best of our ability.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather and how we might use that information. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability
Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched within 2 working days provided payment is validated/received.
Should the item(s) purchased not be in stock you will be notified and offered a suitable alternative item, back order or a full refund.

While we always do our outmost to get your order to you as quickly as possible sometimes unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you and provide a revised shipping schedule.

Product Guarantee / Warranty

Products we sell come with the following guarantee / warranty:

If your product is faulty please contact us immediately. We will advise you if you should return the product to ourselves or if you should contact the South African agents for the product(s) you purchased direct.

GHD purchases need to be registered with GHD (www.ghd.co.za) and for returns due to faulty items please call the GHD Customer Service line on 086 010 9366

Delivery
We offer free delivery within South Africa on all orders over R800. For orders less than R800 we charge a flat rate R70 delivery fee.

Orders are dispatched within 2 business days and delivery times are estimated at between 2-5 business days, depending on your location within South Africa.

We make use of The Courier Guy’s door to door delivery service and you will be sent a tracking number once your goods are dispatched in order for you to track the status of your delivery.

Orders dispatched are fully insured and in the event of an order being lost a replacement order will be dispatched.

Please ensure the correct delivery address is provided from the outset as title and risk will pass to you once the order has been delivered to the delivery address provided and the goods have been signed for.

If an item is out of stock you will be notified and offered a suitable alternative item, back order or a full refund.

While we always do our outmost to get your order to you as quickly as possible sometimes unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you and provide a revised delivery schedule. We will not be held liable for any failure to deliver item(s) purchased as per the delivery times estimated above.

We do not currently deliver outside of South Africa.

Purchasing on the Hair Headquarters website
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Undeliverable packages
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing
Order processing will not begin until we receive a confirmed order and full payment.

Return/Refund Policy
We offer a 7 day money back guarantee on your purchase. Simply return goods not wanted to us within 7 days of receiving the goods for a refund. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase.

Goods must be returned to us in the condition they were dispatched, complete with undamaged packaging, any accompanying documentation and must be undamaged in any way.

We will not refund or exchange items which have been used and/or registered with manufacturers. We will also not refund or exchange hair extensions sets that have been removed from their box due to quality and hygiene purposes.

If goods are returned you will be refunded the amount you paid less the original delivery cost. If goods are returned and exchanged you will be refunded any price difference and will be charged for the return delivery.

We recommend that you use the Courier Guy’s door to door delivery service when returning any goods. We will not be held liable for goods getting lost when returned, if goods are lost when being returned to us then no refund or return will be considered.

Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR).

Hair Headquarters Pty Ltd endeavors to offer you competitive prices on current products; you’re total order price will include the price of the purchase, any applicable
sales tax and delivery charges.

You can pay for your purchase by way of Credit Card, EFT (Electronic Fund Transfer) or Direct Deposit.

- Credit Card
We accept MasterCard and Visa credit and business cards. If you do not have a credit card please utilise one of the other payment options.

- EFT (Electronic Fund Transfer)
You can pay for your items via EFT (Electronic Fund Transfer) 
STEP 1
Send us an email at info@hairhq.co.za listing the following:
- Your name & surname
- Contact telephone number
- Billing address
- Delivery address
- Items you would like to purchase, quantity and colour (if applicable).
STEP 2
We will reply with your unique order number and our banking details. 
STEP 3
Make the EFT and please use your unique order number as your payment reference. 
STEP 4
Once the payment reflects in our account your order will be dispatched.

- Direct Deposit
You can pay for your goods by doing a direct deposit into our bank account
STEP 1
Send us an email (at info@hairhq.co.za) listing the following:
- Your name & surname
- Contact telephone number
- Billing address
- Delivery address
- Items you would like to purchase, quantity and colour (if applicable)
STEP 2
We will reply with your unique order number and our banking details. 
STEP 3
Go into a Standard Bank branch and make your payment. Please use your unique order number as your payment reference. 
STEP 4
Your order will be dispatched once your payment reflects and is cleared in our account.
Please note that if you use a cheque to make your payment it may take up to 7 working days for the money to be cleared in our account and for your goods to be dispatched.

For more information about how to order, special order requirements and other payment options, please contact our Customer Service team on Tel (011) 453 2246 or email info@hairhq.co.za

Other Terms and Conditions of Sale 
We reserve the right to limit quantities ordered.

We reserve the right to refuse to accept any order which we deem to contradict our standard policies.

We reserve the right to change prices on our website at any time without notice, and any order placed, confirmed, and accepted up to that price change will be valid.

Orders submitted by e-mail will NOT be accepted. Email is not a secure form of communication, and is not recommended for any credit card information. If you wish to place an order for any item you see listed, please use our online store.

Photos of items listed on our online store most likely are not actual size. If you are questioning the size, please contact us prior to ordering.

Security Policy
We currently use the GeoTrust SSL certificate to protect the personal and payment details of our shoppers when they buy through our store store.

An SSL certificate allows us to offer a secure, encrypted checkout experience for our customers purchasing through our online store. Any personal and payment details will be encrypted before they are sent to our site, giving our shoppers the confidence they need to purchase through our store.

Hair Headquarters Pty Ltd makes use of the Virtual Card Services Payment Gateway.

Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte (a public Certificate Authority), ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

This website is 3D Secure. 3DSecure is a bank requirement for all eCommerce merchants and the bank registers the merchants with MasterCard/Visa International.

Bank Security Information - Banks carry out their own security checks on transactions presented for authorisation and settlement. These include checks for lost cards, stolen cards, attempted fraud, hot cards etc. The verification, authorisation and settlement is handled between the merchants bank and the cardholders bank.

Hair Headquarters Pty Ltd does not have access to clients credit card details.

Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent
I understand that all the designs and trademarks are registered with Hair Headquarters Pty Ltd and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Hair Headquarters Pty Ltd for any civil action or any legal action deemed necessary against me.

Contact Details
Postal address
Hair Headquarters
PO Box 79037
Senderwood
2145

Email address: info@hairhq.co.za

Phone number: 011 453 2246