At HairHQ we offer a 14 Day Money Back Guarantee on your purchase. Simply return unwanted goods to us within 14 days of receiving the goods for a refund. Please advise us in writing of your cancellation request.

Goods Returned for a Refund or Exchange must be unused and in their original undamaged packaging (including cellophane wrap, tamper proof seals and lids). We do not offer refunds or exchange on used products due to hygiene reasons. 

HairHQ DOES NOT accept liability for any product purchased at HairHQ.co.za which does not meet your expectation.

REFUND - You will be refunded the amount you paid less all courier charges plus a R50 handling fee. Refund will be processed once product has been returned and inspected to meet criteria above.

EXCHANGE - you will be refunded any price difference and will be charged for the return delivery to the warehouse and the delivery of the replacement order and a R50 handling fee.