At HairHQ we offer a 14 Day Money Back Guarantee on your purchase. Simply return unwanted goods to us within 14 days of receiving the goods for a refund. You must advise us in writing of your cancellation request.

Goods Returned for a Refund or Exchange must be unused and in their original undamaged packaging (including cellophane wrap, tamper proof seals and lids)

We Do Not accept liability for any product which does not meet your expectation.

REFUND - You will be refunded the amount you paid less the courier costs of the delivery and return to the warehouse and a R50 handling fee.

EXCHANGE - you will be refunded any price difference and will be charged for the return delivery to the warehouse and the delivery of the replacement order and a R50 handling fee.